Journey to Ownership
Your guide to what happens between order and delivery.
Your delivery coordinator
Chelsea Bridge
Chelsea is your dedicated delivery coordinator. She manages every communication and coordinates the preparation of your vehicle prior to arrival, so you always have a single point of contact throughout your journey.
What you can expect from us
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1
Monthly updates
On the 5th of each month, you will receive an email from Chelsea with an update on the tracking of your vehicle.
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2
VIN allocation
Once a VIN has been assigned to your vehicle, we will email you the VIN.
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3
From VIN to arrival
It can take up to four weeks from VIN assignment for your vehicle to be allocated to a truck. We will do everything we can to update you the moment it is assigned.
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4
Lease documentation
We need to ensure your lease provider has a copy of the invoice to prepare the necessary documents. Please ask them to contact Chelsea as early as possible, so we can stay across this and ensure a smooth transition to delivery.
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5
Invoice or banking assistance
Should you need assistance with an invoice or our banking details, please reach out to Leith Johnston.
Leith.johnston@frizellesunshine.com.au (07) 5582 7890 -
6
Our commitment
Our aim is to deliver your car within the month your VIN is confirmed. We work to ensure delivery by the end of that calendar month, unless any unforeseen delays occur.
Your journey at a glance
Order placed
Chelsea begins coordinating preparation of your vehicle.
Monthly tracking
An update email arrives on the 5th of each month.
Documentation
Your lease provider receives the invoice to prepare paperwork.
VIN assigned
We email your VIN as soon as it is allocated.
Truck allocation
Up to four weeks from VIN assignment, with updates the moment it happens.
Delivery
We aim to deliver within the calendar month, barring delays.
Should you have any concerns during this time, reach out to our Sales Manager, Tara Wood.
taraw@frizellesunshine.com.au